Opening Session – Vincent Fosty

Vincent Fosty, Technology, Media and Telecommunications leader, Deloitte.


Future of Work 
Part I – the perfect storm
There is a unique trait to the so-called digital era we find ourselves in … and that is the simple fact that for the first time in the evolution of technology, it is the consumers, the citizens, the people that adopted massively new technologies (aka the cloud, mobile, social networks, …) before they found their way into the business world.
And it isn’t a secret to anyone in this audience that the massive adoption of these technologies which now exponentially accelerates … started with the younger generations, the Millennials followed by Generation Z. The next generation internet is in effect “the internet of the next generation”.
The same Millennials represent 50 to 60% of the global workforce already, so they are IN the enterprises and the public institutions already, redefining at the same time job contents and ways of working – it is no longer a question of if nor when this will happen … but rather how organizations will adapt to this!
At the same time, exponential evolutions of robotics and artificial intelligence have the potential to impact more than 50% of our current jobs globally. Average ratio – between high 75% in China and low 30% in UK. In the Human Capital Trends study ran by Deloitte in 2017, 41% of companies reported they have fully implemented or have made significant progress in adopting cognitive computer robotics and AI technologies within their workforce. And another 34% are in the midst of pilot programs.
These phenomena create a perfect storm we call ‘The Future of Work’ …
And the storm isn’t easy to navigate … in the same study conducted by Deloitte globally, only 17% of global executives report they are ready to manage a workforce with robots, people and AI working together. This is the lowest level of readiness we have seen for a trend in the last 5 years of surveying trends.
Part II – Return of human skills
With all technology developments comes a world of opportunities. And beyond productivity we see an opportunity to rethink work around something we call “essential human skills”. Whilst tasks are being automated, the essential human parts of work are becoming more important: empathy, personal service, creativity, communication, problem solving, persuasion, ethical skills, … Technologies will boost productivity and allow workers to focus on the human aspects of work.
This raises an interesting design question for organizations: how can they achieve the greatest total value, balancing short term and long-term consequences for themselves and their workforce.
There is no fatality for the workforce in the next generation internet era … We are far from the situations where organisation will have the binary option replacing jobs or not. 77% of companies told us they either busy retraining people to use technology or will redesign jobs to take better advantage of human skills.
Part III – Augmented workforce
The Future of Work is also characterized by new human models, leveraging crowds and contract labour. How can organizations, companies and institutions use an open talent ecosystem of crowds, contingent and contract talent to increase quality, improve flexibility and their ability to scale – up or down?
The Future of Work refers to this combination of workforce augmentation through robots and AI on the one hand, and crowds and contingent workers on the other. In this context, companies and organizations will need to reinvent what work really means, how the workforce is designed, how the workforce is trained … or retrained. When done carefully, automation and the use of crowds can have a tremendous positive impact on productivity, employee engagement and customer value.
From the network and sentiment analysis ran on 650,000 messages exchanged on social media between November and April 2017 by REIsearch, the connection between work, internet technologies and flexible arrangements seems particularly evident, and importantly, associated to supporting women employment, but also entrepreneurship with “start-up jobs” becoming increasingly more attractive than open-end contracts with established companies.
We believe the Future of Work to be an important aspect of the Next generation Internet, and a challenge for the next generation of leaders and workers. We do plead for a positive attitude towards the challenge. We apply it to ourselves. Deloitte in global, people only organisation with 250 thousand employees. Now we observe a slower growth of our payroll staff and a higher growth of open talent arrangements through contingent workers, associate contractors and crowdsourcing platforms, for example. However, while some elements of the Future of Work are well understood by leaders, others are still in emerging stage of understanding and readiness.
We believe this form a perfect place and very relevant opportunity to raise awareness and discuss the future of the internet.
Thank you very much.

Opening Session – Questions & Answers

Questions & Answers

Presentation EU Science Media Hub – Eva Kaili

Eva Kaili, Member of the European Parliament.


Thank you very much.
First of all, let me thank you for inviting me and the host of this Summit – the EC, the EP, of course Atomium.
Thank you, the President, for making this possible and I think the symbolism of having it in the Parliament is extremely important to talk about these issues.
We talked about the Internet of Things and now the Internet of Humans. I do believe that the things are developing very fast, progressing very fast, before we even realise the impact of Internet of Things, we talk about of Internet of Everything basically.
We do try to be the foresight unit. I am the chair of STOA – Scientific and Technology Options Assessment. It is basically the foresight unit of the Parliament. What we are trying to do is we have scientists and we have work groups and studies and researches helping us, providing us with their expertise for issues like the ones that you have mentioned. For the trends, for the new technologies, for the upcoming technologies. What we do is, we try to see the consequences, the potential of these technologies, present this data to the members of the Parliament and then they can legislate smartly (hopefully) and properly.
I think this is essentially important for the work that is being done in the EP. As you very well mentioned, it is technologies that we cannot even identify that are going to change the future in ten years if they are going to exist or if they are going to be new technologies changing our lives. So, what we are trying to do is to see if this fields can give us the best choices for citizens and if we can actually embrace them and help them to happen.
We have a scientist that recently hosted… We hosted an event about the future technologies and he told us:
“We are at this level where if you want us to make a blue cat with 5 legs, we can do it!”
It would be great if the Parliament and the politicians knew where they want us to focus, if they have a strategy for the future. 
We actually do not. We try to follow very closely the innovation and we do not have the specific strategy on that. But with this unit we try to be much forward thinking and try to see what is coming and be with hands on approach. See if we can help this innovation to take place – this kind of innovations.
Thinking of this new situation, we thought that what citizens maybe not understand, is how we make these decisions and sometimes they are a bit scared of the new technologies; of robots taking our jobs or AI, so it is a trend and we already have a study on that. It is completely compatible to what you have presented us today. These are the searches that they (citizens) do. Also, Google. I did not see Google, but they also gave us the same results.
We saw the trends and we saw that AI might scare people, privacy, cyber security wanted to be at the foresight unit. We thought that one of the big issues is that we should campaign and say to the citizens that there are scientific evidence and data of this technologies and how we work based on those. 
We decided to do a European science media hub that would identify the trends and give this data to the citizens. Campaign this data to the citizens through journalists, through the media. 
At the same time, we have a big discussion about the fake news. We do believe that we should not touch the content, because it is more important to protect freedom of speech, even a freedom of a lie, than banning content. But to provide options at the same way we do for the politicians, to provide options for the citizens – to give them our data, the scientific data and then they can choose in what to believe.
This science and media hub, will be under STOA – under the science and technology option assessment unit. 
The panel that we have in the EP, it has a budget. 
It is going to have an Advisory Board, it is going to try to see where we can help and support this campaign to take place and how we can engage closer to the citizens through the media. 
We will also have an honorary high-level Board that it is going to be made of recognised personalities to provide us with ideas insights and impulses (?) concerning the strategic day(?) action that we would like to take. We will also have a budget there, we try to this…To make this project to work.
What is most important, it is going to be completely independent, it is going to be made of members – the Advisory board it is going to be members of the Commission of DG’s, from the Parliament that they have expertise in this field. They will provide independent opinion on it should be moderated.
I think this is a step forward in to bringing science closer to the citizens and giving them options where already preparing event that is going to be about fake news and we can address this problem again, without touching the content. 
We saw that there are many algorithms out there that they can actually identify if an article is disputed, and if it is disputed too much, if the concentration is too big and it can influence the political development in a country or a city and then try to connect it to other options – to the other point of view. This will be essential, because this would mean that we will not touch the content. 
This media hub will be launched in November and hopefully, our budget starts 2018. We would love all the input you have and all the suggestions that you might have for us.
I would conclude by saying and would also like to thank Atomium, because I saw that you have an artist among us and he is going to be at one of the panels, Simon Denny. He is Berlin based, multimedia artist, born in New Zealand. He has been awarded may times, he was presenting in the museum of MoMA and Venice Biennale, New York, Brussels and LA… everywhere. What he does and you all must be careful at discussions that follow – is that he will try to create an infographic, but in critical way. With questions about what is being discussed.
I think it is a pleasant surprise that Next Generation Internet Summit has this element that I think comes from the future and connects also art and importance of expressing these ideas in different way. This is a way to basically do what we want, to make citizens engaged to the discussions here and biggest ones get closer to them and I think it shows that you have managed to think out of the box and it is an excellent idea to give us a glimpse of how the future could be or how the discussion could be through art. 
I would like to congratulate you and maybe also mention that this artist, he is very young, around 32, 33. He is advocating artists for new technologies – he is even evolving block chain. He is trying to saw how blockchain can change our lives or how the demographics can change out lives in a more visual way. I think we should be careful about our discussions as it is going to be there (visual graphics) as a piece of art.
Thank you for giving me this opportunity and I am waiting for the panels to start.
Thank you so much.

Presentation of the results from REIsearch’s Citizen Engagement and Media Campaign on the NGI

Guido Romeo, Data and business journalist.


Thank you, Robert, thank you for giving space to the report.
So, the question we have asked is very simple, apparently. 
What do you pianos(?) want from the internet of the future? That’s easier said than done. What we got was what we call in the family at REIsearch – we call it the Big Blob. If you zoom into it you have, among many things of course, IoT, artificial intelligence, SSP, probably not all of you are familiar with SSP, but they are platforms for distributing advertising, many other things, jobs figure quite predominantly. Many other things you will hear in these following hours. 
But here’s how we did it – we tackled this question in two ways, one was an online survey. We asked questions to people through the internet with a questionnaire that was actually quite boring and I’m pretty surprised and very happy, that 8600 people took part in this. They are very interesting answers, it’s not a conclusive, statistically significant sample, so we say that straight out – but it is a very precious indication of what to look for and where to look for that. I’ll show you and tell you more about this later on. As you see the logos of our partners from Frankfurter Allgemeine Zeitung, Il sole 24 ore, El Pais – we should thank them all, they have all done an impressive job. Really outstanding. I must say that also Guardian and Politico took part and gave a big boost to the answers in the survey.
The second way of looking at what people think about the internet of the future was a Network and Sentiment analysis that was mentioned earlier by Vincent Fosty, and that was done not by ourselves but we were supported in this and we did contribute directly in putting in the words that were to be looked for. We also discovered new things as we went along and that was very important. We looked into Twitter, Facebook and Instagram so the major social networks. 
As you will see from the following slides there are some things that are to be said about where to look for information.
The two exercises were done – the first the survey was conducted in April so it closed a month ago basically, and the network analysis was done using data from November up to April so it is a broader period of time. What you see here is the demographics, it comes from the network analysis but it is very much the same in the survey. This says we have a problem. The problem here is exclusion and I might say, it is voluntary exclusion. Or we are having trouble seeing what are younger people our millennials are or are not saying. 
Apparently, they are not discussing the future of the internet. They’re using it, they grew up with it, but they are not engaging in the discussion – so we obviously need to address that problem. The other exclusion is women. There is a gender bias which is very strong in the discussions that we have found, so we need to bring women on board. This, again, is partial. This is not statistically representative, you cannot do a scientific paper on this, but it shows there is a bias, so we should study this better.
This comes from the survey and you might not read the fine print, but it’s “who will profit the most from NGI”? Keep in mind, that the people answering were, let’s say mostly over 30. But the perception is that the ones who would profit the most are the younger generation, so the millennials. Second answer was the big international global technological companies, so that’s the perception. Again, for the word exclusion, the last line on the bottom is the older people. Europeans seem to be afraid, maybe rightly so, that the older generation is being left out of this new digital Promised Land. 
“Where can NGI make a difference?”, earlier on, Robert was saying – let us solve real problems, let’s tackle real issues, let’s make a difference using the internet. The first answer and I guess this is a bit of a sign of the times, is terrorism. The last and the most negligible one is immigration. In-between, there are many different answers, from jobs, to growth, clearly, it’s what journalists as myself and many economists have been saying all along in the last years, that digital economy can boost growth but doesn’t trickle down to the general population. So, there is something that could be explained here. 
“What are the most important values for NGI?”, again it was mentioned earlier, privacy  – this is a very short glimpse of what we saw, you can find more in the report, we will elaborate quite a bit on that. Privacy here doesn’t mean: “I won’t give you my data”, it means: “I want to be in control of my data”. This is a very significant answer, it comes out very clearly both from the survey and from the network analysis. 
“What actions are needed?”. We need to build a more secure, more open network. What is not done enough, is regulation and intervention by national and international bodies. We were asking: is the European Union, is the European Commission doing enough in this sector? And, as you see at the bottom line, probably not, at least it is not perceived as an active player. 
Keep in mind, what you have been distributed, if you don’t have a paper copy, pick one up – ask our hostess – or download it from the website – what you have there is a temporary report, it is an interim report. We will be gathering all your input to draw a final report in September, getting all your input and of course elaborating. We will be also releasing more data in the open in the coming month.